Refund Policy

Your satisfaction is our top priority. If you're not completely happy with your purchase, we want to make it right. Please take a moment to understand our refund process and eligibility criteria below. If at any point you have questions, reach out to our success team — we're here to help.

This policy applies to placements bought through the Buy SaaS Links marketplace — link insertions, guest posts, listicle placements and brand mentions. Because every placement depends on a third-party publisher agreeing to it, the point an order reaches matters more here than a fixed number of days.

• Not started: nothing has been pitched to a publisher yet.
• In progress: a publisher has accepted and the article or insertion is being prepared.
• Live: the placement is published and the URL has been delivered to you.

We will refund an order in full where:

• You cancel before we have pitched it to a publisher — outreach has not started, so nothing has been spent.
• We cannot secure a suitable placement. If no site in the catalogue fits your target page and niche, we will say so and refund you rather than place it somewhere weak.
• The placement does not match what was agreed — wrong target URL, wrong anchor text, or nofollow where dofollow was sold — and we cannot correct it with the publisher.
• A live placement is removed inside the guarantee window and we are unable to replace it (see section 4).

Once a placement is live, matches the order and meets the standards published on its service page, it has been delivered. Specifically, we cannot refund:

• A correctly delivered placement that did not move your rankings. We are explicit that rankings cannot be guaranteed — they depend on your site, your competitors and search engine behaviour.
• An order cancelled after you approved the draft and it was submitted to the publisher, since the editorial work has already been done.
• A placement that broke because you changed or removed the target page after publication.
• Content you supplied yourself that the publisher rejected on editorial or legal grounds.

For a placement that drops, a replacement is usually faster and worth more to you than money back, so that is what we do first:

• If a live placement is removed inside the guarantee window, we replace it on a site of equal or better authority at no cost to you.
• You are told about a drop in your monthly report rather than finding out yourself months later.
• If we cannot find a suitable replacement within a reasonable time, we refund that placement instead.

Email us at refunds@buysaaslinks.com

with the following, so we can deal with it without a back-and-forth:

• The order number, which is shown on the order in your account.
• The email address on the account.
• What went wrong, and what you would like us to do about it.
• Anything that helps — the live URL, a screenshot, the date you noticed.

We will acknowledge your request within two business days and give you a decision, with our reasoning, within ten.

Approved refunds go back to the payment method used at checkout. How long the money takes to appear is set by your bank or payment provider, not by us — we will tell you the date we issued it so you have something to quote if you need to chase it.

• Refunds are issued in the currency you were charged in.
• We do not deduct our own fee from a refund we have approved.
• Currency conversion differences applied by your own bank are outside our control.

If you disagree with a decision, reply to the same email thread and ask us to look again — a person will, and we would much rather resolve it directly than through your card issuer.

• Please raise a chargeback only after giving us a chance to put it right.
• We may decline a request that is plainly an attempt to keep a delivered placement without paying for it.

We may update this policy. Changes apply to orders placed after they are posted here, never retrospectively to an order you have already confirmed.